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How your message is used
When you contact us about the website itself, your feedback feeds directly into how we review and present casino information. We read every message and use the details to correct errors, clarify ambiguous wording, and adjust how we score or describe operators. Feedback about a broken page, a confusing payout explanation, or a missing responsible-gambling link carries the same weight as a comment on our verdicts.
We do not pass your message on to any casino operator. The information you write stays with the editorial team and is used only to improve this website. We may quote an anonymised version of your point in a future update, but we never attach your name or contact details to it.
What makes a useful message
Tell us what you were trying to do and what you found instead. For example, name the casino page you were reading, the section that confused you, and what you expected to see. If your point concerns a specific payout or bonus term, quote the wording exactly as it appears on our page. This lets us check the source rather than guess.
If you are reporting a factual error, include the correct figure and, where possible, where you verified it. If you are suggesting a new topic or a missing casino, tell us what you think we have overlooked and why it matters to UK players. Vague comments such as “this is wrong” or “update the site” give us little to act on.
What happens after you send it
Your message is read by a person, not a filter. We reply to every genuine enquiry, though turnaround can vary with the volume of mail we receive. We may ask follow-up questions if your point needs clarification, and we will tell you when we have acted on your feedback, even if the change is small. Messages that contain abuse, spam, or demands for specific casino outcomes are discarded without a reply.
We keep your contact details only as long as necessary to resolve your enquiry. After the matter is closed, we delete the personal information from our records. We do not add you to any mailing list, and we do not share your details with third parties for marketing purposes.
Responsible gambling and editorial independence
Our contact page is also the place to raise concerns about how we cover responsible gambling. If a review underplays wagering requirements, omits a self-exclusion option, or presents a high-volatility game as a safe bet, tell us. We treat those comments as priority corrections, not as routine feedback.
Nothing you write influences our ratings. A complimentary message will not raise a casino’s score, and a complaint will not lower it. We keep editorial decisions separate from reader correspondence, and we will not act on a request to alter a verdict for commercial or personal reasons.